Google Business Profile
The first instinct of your customers. Photos, schedules, products, questions and publications kept up to date.
- Complete optimization
- Regular publications
- Responses to reviews
Solution — Shops & points of sale
Your business exists.
On the internet, it must exist too.
Today, your customer looks at their phone before entering your door: schedules, reviews, photos, products. What he finds there decides whether he enters or moves on.
- Optimized Google sheet: the most profitable lever for a business
- QR and NFC in store to collect reviews and contacts
- Online sales or click & collect depending on your reality
- Automated loyalty program, without stamp cards
Observation
What causes a business to lose customers
Rarely the product or the welcome. Almost always visibility and memory.
- Your Google listing is incomplete, with old photos and wrong times.
- You have twelve opinions, your competitor opposite has two hundred.
- A satisfied customer leaves without you having their contact details.
- Your promotions only affect those who pass in front of the window.
- You sell in store, but nothing online — even for regulars.
- People discover you by chance, never by research.
Our response
Capture, memorize, bring back.
The system works on three moments: being found before the visit, retrieving a contact during the visit, and giving a reason to return afterwards.
The system
The building blocks of the commerce system
Simple to use at the counter, effective without hiring someone to manage them.
Local showcase site
A clear page: what you sell, where you are, why come to you rather than elsewhere.
- Mobile-first
- Itinerary & timetables
- Catalog or selection
QR & NFC in store
A tag on the counter: leave a review, join the loyalty card, sign up for promotions.
- Counter & window sticker
- Scan tracking
- Printed material provided
Collection of opinions
Ask for feedback at the right time, automatically, and respond to each one.
- Automated request
- Filtering of dissatisfied people
- Assisted responses
Automated loyalty
Birthdays, reminders, offers for customers who have not returned for two months.
- SMS & Email
- Customer segmentation
- Automatic offers
Online sales / click & collect
Sell beyond opening hours, even with a reduced catalog.
- Light shop
- Pick up in store
- Bancontact payment
Expected results
What changes in store
The goal is not to transform yourself into an e-retailer. It’s about bringing more people in, and bringing back those who have already come.
- You appear in “near me” searches in your area
- Your Google reviews are growing steadily, without asking by hand
- Each customer can become a contact that you can contact again
- Your promotions reach your customers in minutes
- Regulars order online and collect in store
- You know how many people have seen your profile and called you
Frequently asked questions
What professionals in your sector ask us
Do I really need a site if I already have a Facebook page?
A social page does not belong to you and hardly appears in Google searches. The minimum viable for a business is an optimized Google listing plus a web page in your name. The rest comes later, according to your means.
How to get more reviews without harassing customers?
By asking at the right time — just after purchase — through a QR at the counter or an automatic message. A business that consistently asks generally goes from a few reviews per year to several per week.
I don't have time to deal with all this.
It’s expected: most of it runs automatically once installed. For the rest – publications, responses to reviews, promotions – we offer light monthly monitoring where we take care of it for you.
Will selling online take in-store customers?
The opposite generally happens: click & collect brings people to the store, where they buy more. We often start with a small selection to test without disrupting your organization.
Next step
What does a customer see who searches for you on Google today?
Tell us the name of your business. We look, and we tell you frankly what is missing.
Response within 24 working hours · First exchange free and without obligation